Your information
Privacy Policy
Effective October 4, 2026 · Updated October 17, 2026
OneCall Integrated Services, operating as OneCall Senior Support (“OneCall,” “we,” “us”), respects your privacy. This policy explains how we handle personal information submitted through myonecall.ca or provided when you contact us.
Information we collect
Our consultation form asks for your name, email address, phone number, who you are seeking support for, and the message you choose to provide. We may also keep correspondence and scheduling or service details that you provide directly to us.
Why we use it
We use this information to respond to inquiries, arrange consultations, assess whether our services may be suitable, prepare and deliver agreed services, communicate with authorized family contacts, and maintain necessary business records. We will not use your inquiry information for unrelated marketing without asking you.
Form processing and sharing
The website inquiry form is processed by FormSubmit and delivered to OneCall by email. Information may also be handled by service providers that support our website, email, scheduling, accounting or business operations. We share only what is reasonably necessary for those services or when required by law. We do not sell or rent personal information.
Client and family portal
Our portal uses Sign in with Google. Google verifies your identity and provides your Google account identifier, name and email address. We do not receive your Google password or request access to your Gmail, Drive or contacts. Signing in does not by itself grant access to any client records.
The portal stores agreed client contact details, plans, visit schedules, shared completed-visit updates, requests and replies, invoices and payment status, and approved account permissions. The OneCall owner manages these records. An approved client or family account can see only its assigned client record; family invoice access requires additional permission. Shared visit notes and requests are visible to authorised accounts for that client. Do not enter detailed medical histories, passwords, bank or card details into shared notes.
We use OpenAI Sites and its Cloudflare hosting and database services to operate the portal. An essential secure session cookie keeps you signed in for up to 12 hours, unless you sign out earlier. Session tokens are stored as hashes. We retain necessary service and business records under the retention approach below. Contact OneCall to request access, correction, removal of a family member's access, or information about record retention.
Website analytics and cookies
With your permission, this website uses Google Analytics 4 to help us understand visits and improve the website. Analytics is disabled unless you select “Accept analytics.” If accepted, Google Analytics may collect information such as pages viewed, approximate location derived from your IP address, device and browser information, and interactions with the website. We have disabled Google Signals and advertising personalization in our website configuration. You may decline analytics without affecting your use of the website. Your choice is stored in your browser so the website can remember it; you can clear your browser’s site data to be asked again.
What not to send through the website
Please do not include detailed medical records, financial account information, government identification numbers or other highly sensitive information in the website form. If additional information is needed, we will discuss a more appropriate way to provide it.
Retention and safeguards
We retain personal information only as long as reasonably needed for the purposes described above, legal obligations and legitimate business records. We use reasonable administrative and technical measures to limit unauthorized access, but no email or internet transmission can be guaranteed completely secure.
Your choices
You may ask to access or correct the personal information we hold about you, withdraw consent where applicable, or ask a privacy question. Some information may need to be retained where the law or an existing service relationship requires it.
Updates to this policy
We may update this policy as our services and practices change. The effective date above will show when the current version took effect.
Contact us
Email hello@myonecall.ca or call 437-436-4586.